Privacy Policy

Who we are

AB Gear LLC, doing business as Alchemy Group, is a licensed life insurance agency. In this policy "we", "us" and "our" mean Alchemy Group and its licensed agents.

• Mailing address: 4320 Suwanee Dam Rd, Suwanee, GA 30024
• Email: [support@agency-domain.com]
• Phone: (334) 310-5199

What we collect

• What you tell us on our forms: your name, phone number, email, state, date of birth and the cover you are interested in.
• Your answers to the consent questions on our forms, with the date and time you gave them.
• Recordings of our calls with you, the texts we exchange, and our agents' notes from those calls.
• Details you give us when you apply for cover, such as health and financial questions the insurance company asks.
• Device and advertising information from Meta (Facebook and Instagram) when you reach us through one of our ads, such as which ad you saw.
• Basic information from your browser when you visit this website, such as the page you came from.

How we collect it

• From our own forms on Facebook and Instagram.
• From calls and texts between you and our licensed agents.
• From this website.

We do not buy or rent contact lists.

How we use it

• To answer your request about life insurance.
• To call and text you, only in the ways you agreed to.
• To arrange and remind you of appointments.
• To help you apply for cover with an insurance company.
• To look after your policy once you have one.
• To keep records the law requires, such as your consent and your requests to stop.

Call recording

Calls with our agents may be recorded for quality, training and our records. We tell you at the start of each call.

Who we share it with

• Insurance companies, when you ask us to help you apply, so they can quote and decide on your application.
• Service providers who run our phones, texts, software and storage for us. They may use your information only to provide that service to us.
• Authorities, when the law requires it.

We do not sell your personal information.

Texting. We do not share or sell mobile phone numbers, or your texting opt-in and consent, with third parties for their marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your choices: calls, texts and email

You can ask us to stop at any time, and we stop straight away on every channel you name.

• Texts: reply STOP to any text. You get one message confirming it and nothing more.
• Calls: tell the agent on the call, or call or email us using the details above.
• Email: use the unsubscribe link in the email, or email [support@agency-domain.com].

See our Texting Terms for how our texts work.

How long we keep it

We keep your consent records and call records for at least 5 years, and your requests to stop for at least 10 years, so we can show we followed your wishes. We keep application and policy records for as long as the law and the insurance company require.

Your rights where you live

Some states, such as California, give you rights to see, correct or delete your information, and insurance privacy rules also apply to licensed agents. To use any of these rights, contact us using the details above.

[Lawyer to list which state laws and insurance privacy rules apply, and how each request is handled.]

Security

We protect your information with access controls, encryption in transit and limits on who can see it. No system is perfectly secure, so we also limit what we collect to what we need.

Children

Our services are for adults. We do not knowingly collect information from anyone under 18.

Changes to this policy

If we change this policy we will post the new version here with a new effective date. If a change affects how we use information we already have, we will ask you first where the law requires it.